We're committed to ensuring your absolute satisfaction with every Villa Floriani product. If, for any reason, you're not happy with your purchase, you're eligible for a full refund following these reasonable guidelines:
- Returns are accepted only for unused items purchased from our website. Opened items are only accepted if damaged or defective.
- For damaged, defective, or incorrect items, reach out to our customer service team via live chat or email at firstname.lastname@example.org.
Other important details:
- Items must be returned within 30 days of the ship date, unopened and in original packaging with all accessories.
- Return shipping must be prepaid; we can't accept C.O.D. deliveries.
- Refunds are processed to the original payment method, except for electronic Gift Certificates, which will be reissued.
- If your order included a Gift with Purchase (GWP), it must be returned for a refund to be processed.
How to Return Your Order:
- Contact our Customer Relations Department via live chat or email to obtain a Return Authorization # (RMA) along with a prepaid shipping label.
- Carefully pack your return with the RMA visible, including a copy of the receipt or invoice.
- DO NOT RETURN PRODUCTS WITHOUT AN RMA.
- Ship the products using the pre-paid courier service provided
- A refund will be issued upon receiving the product(s).
Villa Floriani Skincare
450 Acorn Lane